Hi there!
Welcome to BabyJoyz Kids Store!
Here at our boutique business, we follow a special made-to-order model, guaranteeing that each item you receive is crafted uniquely for you! We work closely with trusted producers who bring our designs to life, ensuring that you get your hands on top-quality products without any delay. By operating this way, we maintain high standards and keep our costs reasonable, making your camping dreams a reality!
As you place your order with us, we simultaneously place an order with our supplier to create your item. This system ensures you receive your products swiftly and in perfect condition.
We are committed to delivering products that exceed your expectations. However, in the unlikely event that your item arrives damaged or with a print defect, we take full responsibility for any low-quality items. You may qualify for a refund or a replacement within 30 days of the delivery date.
To request a refund or replacement, please reach out to us at [email protected].
For a swift resolution, kindly include a photograph showcasing the specific issue or damage on the product. The most helpful images are those taken on a flat surface, clearly displaying the tag and the error of the item.
Rest assured that we will carefully assess your request and promptly send you a replacement once we verify the situation. You are welcome to retain the defective product. Your valuable input will aid us in refining our processes and preventing similar issues in the future.
Kindly note that this warranty exclusively covers manufacturing defects and does not cover:
Our policy is applicable for 30 days from the delivery date. Regrettably, if more than 30 days have elapsed since you received the item, we are unable to provide a complete refund or replacement. Thank you for your understanding.
